SOFTWARE POLICY

All software installed from VIETVehicle.com are tested and guaranteed to work ok after installation. On a case-by-case basis, we have the following policies:

1. Regulations license term.

For all software, the default duration license is 3 years from the time of installation. 

2. Free 1-Year support for the following cases.

- Change the date on Windows leads to software errors.

- Lost the user account we saved on your computer.

- Setup VCI to connect with software.

3. The cases support have fee.

3.1. In case the computer has a virus, the software is fault.

Support re-install after fix the virus error.

- For the software we provide: the service fee is 65% of the selling price. The license is continued.

- For software not provided by us: service fee equal to 85% of the selling price.

3.2. In case the HWID is changed, the software cannot be used.

- For the software we provide: the service fee is 65% of the selling price. The license is continued.

- For software not provided by us: service fee equal to 85% of the selling price.

4. Software renew policy after expiration.

- When the software license expires and you want to renew it to continue using the same software, you will receive a discount of up to 10%.

- If you want to update to the current latest version, you will get a discount of up to 12%.